Refund policy

Eligible items may be returned within 30 days after delivery.

Returned products must be unused, unworn, complete, and in their original packaging.

Items that cannot be returned include personalised products, gift cards, intimate or hygiene products where opened, final-sale products and items damaged due to misuse.

If you receive a damaged, defective or incorrect item, notify ANSVALT within 7 days of delivery and include photographs of the product and packaging.

Where the issue is confirmed, ANSVALT may provide a replacement, store credit or refund, depending on the circumstances and product availability.

For change-of-mind returns, customers are responsible for return shipping costs. Where the error is ours or the product is defective, ANSVALT will cover reasonable return costs where required by applicable law.

Approved refunds are generally issued back to the original payment method within approximately 5–10 business days after the returned item has been inspected.